Question: Yes, why do groupon not have the decency to even reply promptly when there is a problem redeeming your deal they have gladly taken my money for which i have received nothing i was promised to reply within 10 days, but after over a month of waiting and several emails i have sent, to date have not refunded me my money when my deal was not honoured by the merchant, people want to know that they are dealing with a company they know they can trust with their purchases and there is no quibble when their deals fail. The last time I had an issue they told me they could only give me a credit, they couldn't refund my credit card due to COVID.
When they send the wrong product, they should automatically refund you, rather than say only the merchant can issue the refund. You can see that on my proof of purchase. They had the audacity to tell me they would add $5.00 "Groupon bucks" to my account after I told them I was done with them. This is how they disregard your request for refund. This "we can't answer your call for the health and safety of our employees" crap is just that, crap. Unfortunately Groupon has gone down the drain. The lackeys that send you the canned responses have no authority to approve or process a return. I've contacted them over and over and I get no response. They sent a set of sheets named "1800" that were 100% polyester. The composition was supposed to be 1800 thread count with 40% bamboo and 60% microfiber. I ordered a set of bamboo sheets on Groupon.
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